Shipping Info​​

I am not doing international shipping until the weather is better
​and the average temperature is above 15*c
​

U.K
£10.00 - RMSD next day by 1pm
​​
International (most countries except USA & Argentina)
​£15.00 - tracked & signed

​​All orders are shipped on a MONDAY ONLY - if recieved by midnight on Sunday.

- Any orders recieved after midnight on a Sunday will be shipped the following week.

- If it falls on a bank holiday or a non-shipping date, your order will be shipped the following week
​

Non-Shipping dates..
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Payment & checkout
​
Checkout is via paypal but if you do NOT have paypal I can take the occasional bank transfer.
Please contact me with your order & I will send payment details.

U.S.A
Please be aware that I can ONLY ship to the United States if you have a PPQ 526 Plant Pest Permit
and I would need an emailed copy of your permit BEFORE you place an order via email.
​
Even with a permit, certain species may not be allowed, depending on individual permit restrictions.

​All of our snails are sent out to you by the fastest, most affordable delivery method possible.
​
I am NOT responsible for your snails being delayed in transit.
​I do NOT work for the postal service & I have NO control over postage delays
but all of our snails are sent well packaged with a food supply so try not to worry if they are delayed.

Our Packing Method

1 - Find a suitable size plastic tub with air holes & half fill the tub with slightly damp moss.
2 - Place some food for the snails on top of the moss & place the snails in the middle.
3 - Carefully lay some more damp moss on top of the snails.
4 - Put the lid on & sellotape it to secure.
5 - Pad out a good size cardboard box with newspaper & put the snail tub in the middle.
6 - Add a heatpack if posting out in cold weather & pad out the top of the box before closing & taping.
​


​* Each species is separately packed in its own tub & clearly labelled. 

* For travelling food we usually use a small peeling of Sweet Potato...
this has a good travel life & will not usually go rotten during long distance journeys.

​* ​When your snails are safely delivered to you
​they will appreciate a nice lukewarm bath & a drink before putting them in their new home.

Refunds - Please Read:

Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.

​I will NOT refund shipping costs.​

I will refund snails dead on arrival ONLY with photographic proof & ONLY if notified within 24hrs of delivery
- ALL snail parcels are tracked & I am aware of when they arrive with you.

I do not usually sell wild caught snails as they can have trouble adapting to captivity & there may be losses
but on the rare occasion that I do I will ensure that you are aware of the risks of buying wild caught snails.

If more than 1 snail dies during transit, please send me a clear photo with them all together
​
- separate photos of individual snails are NOT acceptable.