Shipping Info
NON-SHIPPING DATES:
Monday 8th February
If your order falls on a non shipping day or a bank holiday, it will be sent on the first available Monday.
All orders received during snowfall or freezing temperatures will be delayed until your animals can be shipped safely.
All orders received during snowfall or freezing temperatures will be delayed until your animals can be shipped safely.
UK:
£10 shipping - 48hr courier - includes free heatpack & extra styrofoam as needed in cold weather
(We are shielding the children so I can only using a door to door courier)
* I am currently using a 60hr heatpack & styrofoam in case of postal delays *
INTERNATIONAL:
I am sorry but I cannot ship outside of the U.K at this time.
Order Cut Off Time for the Monday shipping is 2pm on a Saturday
- if you forgot something & want to add to an existing order please just check out as usual by this time & I will refund the extra shipping cost when I process your order.
Payment & checkout
Checkout is via paypal but if you do NOT have paypal I can take the occasional bank transfer.
Please contact me with your order AFTER checking our online shop for availablity & I will send payment details.
Checkout is via paypal but if you do NOT have paypal I can take the occasional bank transfer.
Please contact me with your order AFTER checking our online shop for availablity & I will send payment details.
All of our snails are sent out to you by the fastest, most affordable delivery method possible.
I am NOT responsible for your snails being delayed in transit.
I do NOT work for the postal service & I have NO control over postage delays
but all of our snails are sent well packaged with a food supply so try not to worry if they are delayed.
I am NOT responsible for your snails being delayed in transit.
I do NOT work for the postal service & I have NO control over postage delays
but all of our snails are sent well packaged with a food supply so try not to worry if they are delayed.
Our Packing Method
Refunds - Please Read:
Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.
I will NOT refund shipping costs.
I will refund snails dead on arrival ONLY with photographic proof & ONLY if notified within 24hrs of delivery
- ALL snail parcels are tracked & I am aware of when they arrive with you.
I do not usually sell wild caught snails as they can have trouble adapting to captivity & there may be losses
but on the rare occasion that I do I will ensure that you are aware of the risks of buying wild caught snails.
If more than 1 snail dies during transit, please send me a clear photo with them all together
- separate photos of individual snails are NOT acceptable.
