collective-snails.com - U.K breeder of snails, slugs, isopods and more!
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Shipping Info​​


NON-SHIPPING DATES:

​​Monday 8th February


If your order falls on a non shipping day or a bank holiday, it will be sent on the first available Monday.

All orders received during snowfall or freezing temperatures will be delayed until your animals can be shipped safely.

UK:
£10 shipping - 48​hr courier - includes free heatpack & extra styrofoam as needed in cold weather
​(We are shielding the children so I can only using a door to door courier)
* I am currently using a 60hr heatpack & styrofoam in case of postal delays *

INTERNATIONAL:
I am sorry but I cannot ship outside of the U.K at this time.


Order Cut Off Time for the Monday shipping is 2pm on a Saturday
​

- if you forgot something & want to add to an existing order please just check out as usual by this time & I will refund the extra shipping cost when I process your order.



Payment & checkout
​

Checkout is via paypal but if you do NOT have paypal I can take the occasional bank transfer.
Please contact me with your order AFTER checking our online shop for availablity & I will send payment details.

​All of our snails are sent out to you by the fastest, most affordable delivery method possible.
​
I am NOT responsible for your snails being delayed in transit.
​I do NOT work for the postal service & I have NO control over postage delays
but all of our snails are sent well packaged with a food supply so try not to worry if they are delayed.

Our Packing Method



Refunds - Please Read:

Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.

​I will NOT refund shipping costs.​

I will refund snails dead on arrival ONLY with photographic proof & ONLY if notified within 24hrs of delivery
- ALL snail parcels are tracked & I am aware of when they arrive with you.

I do not usually sell wild caught snails as they can have trouble adapting to captivity & there may be losses
but on the rare occasion that I do I will ensure that you are aware of the risks of buying wild caught snails.

If more than 1 snail dies during transit, please send me a clear photo with them all together
​
- separate photos of individual snails are NOT acceptable.


If any of our customers would like to leave a review on our f.b page
PLEASE click the green  'F'  button  -  every little helps!
Thank You
Picture

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All photos and content on my website are subject to copyright - please DO NOT use my photos without my permission!
​©️ Collective Snails 2012 - all rights reserved