Shipping Info
Norway...
If ordering from Norway
I will need your permit number at the time of your order
All of our snails are sent out to you by the fastest delivery method possible
- I am NOT responsible for your snails being delayed in transit, I do NOT work for the postal service
& I have NO control over postage delays.
- I am NOT responsible for your snails being delayed in transit, I do NOT work for the postal service
& I have NO control over postage delays.
Our Packing Method
1 - Find a suitable size plastic tub with air holes & half fill the tub with slightly damp moss.
2 - Place some food for the snails on top of the moss & place the snails in the middle.
3 - Carefully lay some more damp moss on top of the snails.
4 - Put the lid on & sellotape it to secure.
5 - Pad out a good size cardboard box with newspaper & put the snail tub in the middle.
6 - Add a heatpack if posting out in cold weather & pad out the top of the box before closing & taping.
* Each species is separately packed in its own tub & clearly labelled.
* For travelling food we usually use a small peeling of Sweet Potato...
this has a good travel life & will not usually go rotten during long distance journeys.
* When your snails are safely delivered to you
they will appreciate a nice lukewarm bath & a drink before putting them in their new home.
Refunds - Please Read:
Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here
- Unfortunately not all of them survive, very occasionally there will be losses.
I will NOT refund shipping costs.
I will refund snails dead on arrival ONLY with photographic proof & ONLY if notified within 24hrs of delivery
- ALL snail parcels are tracked & I am aware of when they arrive with you.
If more than 1 snail dies during transit, please send me a clear photo with them all together
- separate photos of individual snails are NOT acceptable.
Please research your chosen species THOROUGHLY before purchase.
I have no control over the conditions that you keep them in & am NOT accountable for any problems
more than 24hrs after they arrive with you.
ALL SNAILS ARE HEALTHY & FEEDING WELL AT THE TIME OF LEAVING HERE
I am happy to offer advice on any species that we keep.
Please remember that different people will always have their own way of doing things, but while Google and / or Facebook groups will usually have care info on most species - it is up to YOU to determine the correct conditions for your snails.
Snails do NOT like to be completely soaked, only damp, and yes, they do need ventilation.
You are responsible for their care after they arrive with you.
I have no control over the conditions that you keep them in & am NOT accountable for any problems
more than 24hrs after they arrive with you.
ALL SNAILS ARE HEALTHY & FEEDING WELL AT THE TIME OF LEAVING HERE
I am happy to offer advice on any species that we keep.
Please remember that different people will always have their own way of doing things, but while Google and / or Facebook groups will usually have care info on most species - it is up to YOU to determine the correct conditions for your snails.
Snails do NOT like to be completely soaked, only damp, and yes, they do need ventilation.
You are responsible for their care after they arrive with you.
