Shipping Info
Due to family commitments I won't be shipping on the 21st or the 28th September.
Any orders received during this time will be shipped on the 5th October.
I also won't be able to reply to messages between the 21st September & the 3rd October.
COVID-19
I am currently ONLY shipping within the U.K.
Our shippings days are still on a MONDAY ONLY but as we are shielding our children, I'm now using a 48hr courier so delivery should take 2 days.
If your order falls on a bank holiday, NON shipping date or after 3pm on a Saturday it will be sent out on the first available Monday.
(You will not get an email as I will assume that you have read this page as requested)
PLEASE order by 3pm on a SATURDAY
for shipping on the Monday as I have to book the courier for door to door collection.
NON SHIPPING DATES:
21st September
28th September
UK Customers:
£10 shipping cost - parcelforce 48
(We are shielding the children so I am only using a door to door courier)
The £3.00 Eggs ONLY option at checkout is as it says - EGGS ONLY (phasmids) - if you checkout any live animals with this option you will be refunded & your order will not be processed!
Payment & checkout
Checkout is via paypal but if you do NOT have paypal I can take the occasional bank transfer.
Please contact me with your order AFTER checking our online shop for availablity & I will send payment details.
Checkout is via paypal but if you do NOT have paypal I can take the occasional bank transfer.
Please contact me with your order AFTER checking our online shop for availablity & I will send payment details.
U.S.A
Please be aware that I can ONLY ship to the United States if you have a PPQ 526 Plant Pest Permit
and I would need an emailed copy of your permit BEFORE you place an order via email.
Even with a permit, certain species may not be allowed, depending on individual permit restrictions.
All of our snails are sent out to you by the fastest, most affordable delivery method possible.
I am NOT responsible for your snails being delayed in transit.
I do NOT work for the postal service & I have NO control over postage delays
but all of our snails are sent well packaged with a food supply so try not to worry if they are delayed.
I am NOT responsible for your snails being delayed in transit.
I do NOT work for the postal service & I have NO control over postage delays
but all of our snails are sent well packaged with a food supply so try not to worry if they are delayed.
Our Packing Method
* When your snails are safely delivered to you
they will appreciate a nice lukewarm bath & a drink before putting them in their new home.
Refunds - Please Read:
Sending any live animal is a risk that you, as the buyer, are prepared to take... I do my best to ensure they are packaged as securely as possible to make sure that they arrive as alive & healthy as they were when they left here.
I will NOT refund shipping costs.
I will refund snails dead on arrival ONLY with photographic proof & ONLY if notified within 24hrs of delivery
- ALL snail parcels are tracked & I am aware of when they arrive with you.
I do not usually sell wild caught snails as they can have trouble adapting to captivity & there may be losses
but on the rare occasion that I do I will ensure that you are aware of the risks of buying wild caught snails.
If more than 1 snail dies during transit, please send me a clear photo with them all together
- separate photos of individual snails are NOT acceptable.
